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Track-It! 2019 R3
Track-It! 2019.03 only
Getting error message "External component has thrown an exception" when making changes or updates in forms like ticket, asset etc.
A product issue that affects a small number of customers depending on their system configuration.
If you are experiencing this issue, please open a new support case and refer to Track-It! Defect Number- Defect Number DRZOZ-20257- "External component has thrown an exception" error when trying to save ticket in Track-It! 2019.
Apply the hotfix:
1. Take backup of "LogicHelpDesk.dll" and "LogicPurchaseItem.dll" file from "<Install>\Dlls\" folder.
2. Replace the respective file from the attached zip file.
3. Run IISReset.
4. Login to TrackIt and verify the issue.
Note: In case you face any issue, you can replace the backuped dlls at above place.