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Remedy AR System Server
AR System Mid Tier
Midtiers upgraded from 9.x to 18.x or 19.x
In Midtier 9.x you could set a different report directory so Midtier process all reports, Starting in Midtier 18.x this should be /midtier/reports directory, if you upgraded or used an old config.properties file then this path may be set somewhere else
Follow these steps to fix this:
- Go into the midtier config tool http://<midtier>:<port>/arsys/shared/config/config.jsp and login.
- Go to report settings and adjust the path for Reporting Working Directory* to point to the reports folder you should have inside Midtier folder. So for example if your midtier is in C:\Program Files\bmc\AR System\midtier then the Report Working Directory should be C:\Program Files\bmc\AR System\midtier\reports
- Save the changes.
A defect was filed so the installer adjust this path when upgrading from 9.x versions, however if you use a WAR file or reuse the config.properties of an old Midtier then you should manually make this change.