MidTier - Web Report Error after upgrading to 18.x or 19.x

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Created by Knowledge Admin on Jun 11, 2019 4:40 PM. Last modified by Knowledge Admin on Jun 11, 2019 5:02 PM.
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    PRODUCT:

    Remedy AR System Server


    COMPONENT:

    AR System Mid Tier


    APPLIES TO:

    Midtiers upgraded from 9.x to 18.x or 19.x



    PROBLEM:

    After upgrading Midtier from 9.x version to 18.x or 19.x when trying to run web reports, you'll get the following.

    User-added image


    CAUSE:

    In Midtier 9.x you could set a different report directory so Midtier process all reports, Starting in Midtier 18.x this should be /midtier/reports directory, if you upgraded or used an old config.properties file then this path may be set somewhere else


    SOLUTION:

    Follow these steps to fix this:
     

       
    • Go into the midtier config tool http://<midtier>:<port>/arsys/shared/config/config.jsp and login.
      •  
    • Go to report settings and adjust the path for Reporting Working Directory* to point to the reports folder you should have inside Midtier folder.  So for example if your midtier is in C:\Program Files\bmc\AR System\midtier then the Report Working Directory should be C:\Program Files\bmc\AR System\midtier\reports
      •  
    • Save the changes.
    After this try to run the reports again and reports should run properly. 

    A defect was filed so the installer adjust this path when upgrading from 9.x versions, however if you use a WAR file or reuse the config.properties of an old Midtier then you should manually make this change. 

     


    Article Number:

    000169458


    Article Type:

    Solutions to a Product Problem



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