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Remedy AR System Server
Smart Reporting Remedy
All versions of Smart reporting
How to change Smart Reporting Installation directory?
The best approach will be to perform a fresh reinstall of the tool and then point to the existing database :
1 - Stop Smart Reporting actual service.
2 - Perform a fresh install of Smart Reporting on the new path.
3 - Installation must be done against a fresh database/schema.
4 - Ensure the application is working with siadmin credentials.
5 - Stop the service.
6 - Modify web.xml (make sure to make a backup) to point to the old database/Schema, refer to this article: https://communities.bmc.com/docs/DOC-68898 and the web.xml from the old directory, you can copy and paste all the lines of the "jdbcurl" bracket.
7 - Start the service.
8 - Test as a normal user and run some reports and ensure everything is working properly.
9 - Drop the Database/Schema that was used for the fresh installation.
10- Uninstall the application from the old path.