Remedy Smart Reporting - How to Change Installation directory

Version 1
    Share This:

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    Remedy AR System Server


    Smart Reporting Remedy


    All versions of Smart reporting


    How to change Smart Reporting Installation directory?


    The best approach will be to perform a fresh reinstall of the tool and then point to the existing database :

    1  - Stop Smart Reporting actual service.
    2  - Perform a fresh install of Smart Reporting on the new path.
    3  - Installation must be done against a fresh database/schema.
    4  - Ensure the application is working with siadmin credentials.
    5  - Stop the service.
    6  - Modify web.xml (make sure to make a backup) to point to the old database/Schema, refer to this article: and the web.xml from the old directory, you can copy and paste all the lines of the "jdbcurl" bracket.
    7  - Start the service.
    8  - Test as a normal user and run some reports and ensure everything is working properly.
    9  - Drop the Database/Schema that was used for the fresh installation.
    10- Uninstall the application from the old path.


    Article Number:


    Article Type:


      Looking for additional information?    Search BMC Support  or  Browse Knowledge Articles