Remedy - Server - Post AR upgrade many Drop-Down Menus like Centralized Configuration, Plugin Server Configuration and few on ITSM forms don't display any data

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    PRODUCT:

    Remedy AR System Server


    COMPONENT:

    AR System


    APPLIES TO:

    Remedy AR 9.1. x



    PROBLEM:

     

    Post AR upgrade, many Drop-Down Menu shows no-data.
    E.g. Centralized Configuration, Plugin Server Configuration, ITSM Forms.

     


    CAUSE:

    Max-Entries-Per-Search-Menu parameter value


    SOLUTION:

     

    Review the ar.cfg and check these parameters are set:
    ..........
    Max-Entries-Per-Search-Menu: 2000
    Operating-Mode: 0
    ..........

    Restart the ARSystem application.

     


    Article Number:

    000167861


    Article Type:

    Solutions to a Product Problem



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