DWP Catalog - RSSO Troubleshooting Checklist

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    BMC Digital Workplace Advanced


    COMPONENT:

    MyIT Service Broker


    APPLIES TO:

    DWP Catalog



    QUESTION:

    What are the steps to troubleshoot RSSO errors in the DWP Catalog Server?


    ANSWER:

     

       
    • Enable RSSO Debug logging.
       NOTE: RSSO logging will always be written to /tmp directory.

    We have a defect for this     DRSMX-18524  and this is targeted for 19.08 
       
      1. Open /opt/bmc/digitalworkplace/bin/arserverd.conf. Go to the last of the jvm.option.xx. on the next line, add this (make sure the number is +1 of the previous line. In this example, the previous line was 24): 
     
      
      jvm.option.25=-Drsso.log.cfg.file=/opt/bmc/digitalworkplace/conf/rsso-log.cfg
     
      
        
      
      2. Open /opt/bmc/digitalworkplace/conf/rsso-log.cfg and make sure it is like this:
      
        
      
     
            rsso.log.name.format=rs_Try.%g.log
          rsso.log.level=FINEST
          rsso.log.roll=10
          rsso.log.limit=5242880
          rsso.log.dir=/opt/bmc/digitalworkplace/db/
     
      
        
      
        3. Open /opt/bmc/digitalworkplace/pluginsvr/log4j_pluginsvr.xml 
     
      
        
      
             Make these 2 changes to debug:

           <logger name="com.bmc.arsys.pluginsvr">
                    <level value="debug" />
            </logger>
            ......
            <root>
                <priority value ="error" />
                <appender-ref ref="PluginLog" />
            </root>
     
      
        
      
        4. Open /opt/bmc/digitalworkplace/conf/logback_server.xml
     
      
        
      
              <logger name="com.bmc.rsso" level="DEBUG" additivity="false">
                    <appender-ref ref="BUNDLE" />
            </logger>
     
      
        
      
        5. Restart  the dwp controller. 
      
      
       
    •  Check that the following files exist under its corresponding directory
      
       
        
         
          
           
            
             
    1.           
                                                                                                                                                                                                                                                                                                                                                                                                                                              
      File nameTarget location

      rsso-agent-osgi.jar

      <installLocation>/deploy

      rsso-agent.properties<installLocation>/conf
      rsso.cfg<installLocation>/conf
      gson-x.x.x.jar<installLocation>/pluginsvr
      rsso-area-plugin-all.jar<installLocation>/pluginsvr
      slf4j-api-1.7.25.jar <installLocation>/pluginsvr
                
    2.       
           
          
         
        
       
      
      
    Go through the following documentation and check each component settings. 

    NOTE: THIS URL needs to be UPDATE on Monday 29th. 

    https://docs.bmc.com/docs/display/dwpmaster/.Configuring+BMC+Remedy+Single+Sign-On+integration+for+BMC+Digital+Workplace+Catalog+v19.02
      

     


    Article Number:

    000167608


    Article Type:

    FAQ/Procedural



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