Top Viewed Knowledge Articles for BMC Performance Manager Portal

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    Below are the most popular public Knowledge Articles (most viewed) by customers in the last quarter, Jan - March of 2019.  This document will be updated quarterly.

     

    Article Number

    Title / Link

    000087546ORA-01591: lock held by in-doubt distributed transaction messages seen in the BMC PM Portal log file
    000080632ORA-12505, TNS:listener does not currently know of SID given in connect descriptor in the BMC Performance Manager portal.log file
    000025684How to solve ORA-00257 archiver error. Connect internal only, until freed errors
    000078447ORA-04021: timeout occurred while waiting to lock object seen in the BMC Performance Manager Portal.log file
    000143357[error] Init: SSLPassPhraseDialog builtin is not supported on Win32 found in Portal's error.log file when attempting to update SSL certificate
    000109675Could not find new XAResource to use for recovering non-serializable XAResource error found in the BMC PM Portal 2.9.10 and 2.10 portal.log files
    000051676ORA-04020: deadlock detected while trying to lock object" seen in the Portal log file
    000026219How to get the commands issued by the RSM to collect remote data in BMC Performance Manager Portal
    000018116Does BMC Performance Manager Portal support monitoring Microsoft SCOM systems?
    000078368ORA-01033: ORACLE initialization or shutdown in progress" seen when launching an sqlplus session to help troubleshoot BMC Performance Manager Portal database issues
    000124129Vulnerability CVE-2013-2566, CVE-2015-2808 detected in BMC Performance Manager Portal 2.11
    000071545BMC Datastore 2.7.10 compatibility with Windows 2008 R2 and higher
    000095143 Access denied to perfmon data on host" and "Unable to Connect to Machine" seen when trying to setup perfmon for Windows 2003 servers
    000078373Getting "Win32 error code = 6. The handle is invalid" messages are found in the RSM.log file/UI when attempting to monitor Windows elements in BMC Performance Manager Portal 2.x
    000094424ORA-02049: timeout: distributed transaction waiting for lock" errors seen in the BMC Performance Manager Portal portal.log file
    000138025Upgraded to BMC Performance Manager Portal 2.11 and the RSMs are not connecting to the Portal
    000084019In BMC PME for Oracle, getting the error: -PM3000007E: Failed to connect to databse on host=tvsaprpd , port=1527 , instance=RPJ , parameter=listenerstatus. Caused by:Io execption: The Network Adapter could not establish the connection "     
    000098503Remote Service Monitor and overall performance over a WAN
    000089650ORA-28000: the account is locked" is seen in the BMC Performance Manager Portal log file and the Portal site is displaying the maintenance page
    000098034The filename, directory name, or volume label syntax is incorrect" seen in the Portal.log after configuring CDE DataFeed
    000122817"ORA-08103: object no longer exists" errors in Portal log, seeing the "Application has encountered an error" when attempting to perform actions in BMC Performance Manager Portal
    000089324When the BMC Performance Manager Portal application class for Log Management is collecting data, the AWK process is running at 30% cpu utilization
    000083168Hibernate operation: Cannot open connection; uncategorized SQLException for SQL" seen in the Portal log
    000083204Trying to install an already registered mbean" seen in the portal.log and the Portal prevents users from logging into it
    000071005

    RSM fails to start with error code 1053 and no rsm.log is generated

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