Deployment of KMs from TSPS to a Windows Professional 10 system shows "Install Failed"

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    TrueSight Presentation Server


    COMPONENT:

    TSPS Central Monitoring Administration


    APPLIES TO:

    TrueSight Presentation Server 11.3.01



    PROBLEM:

    When deploying a package to a machine from TSPS to a Windows 10 Pro system, the return message says: Install failed, with a Reason/Comment entry in the GUI of "Install Failed: Unable to read package installer log file. [c:\PROGRA~1\BMCSOF~1\Patrol3\\tmp\Install......RunSilentInstall.log]"


    SOLUTION:

    This can be resolved by downloading the Patrol Installation Utility Fix Pack 11.3.00.001 from the EPD site, and importing that into the TSPS Repository as a single solution import.

    To provide clarity, attached is a screenshot from EPD, to provide clarity on what should be downloaded.

    The deployments after that to the Windows 10 Pro systems should work as expected.


    Article Number:

    000164284


    Article Type:

    Solutions to a Product Problem



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