BMC Helix Remedyforce: Self Service 3.0 My Profile doesn't Load if Delegate Approver Field is Added

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    PRODUCT:

    BMC Helix Remedyforce Service Desk



    QUESTION:

    Why doesn't the Self Service 3.0 My Profile load if the Delegate Approver Field is added to the User Field set: Self Service: My Profile?

    Steps to reproduce: 
    1. Go to Self Service.
    2. Click on View in My Activity.
    3. Click My Profile. 
    See image for references: 

    User-added image


    ANSWER:

    There is a Limitation on My Profile section for Self Service 3.0. The following fields are not supported:

       
    • Delegated Approver and Call Center fields are not supported.
    •  
    • Rich text Area, and Geolocation and time field types are not supported.
      
    For additional information see: https://docs.bmc.com/docs/remedyforce/201901/en/customizing-my-profile-page-820493842.html



      

     


    Article Number:

    000265889


    Article Type:

    FAQ/Procedural



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