Unable to See Date Field Icon in BMC Helix Remedyforce Console Listview Filters

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    PRODUCT:

    BMC Helix Remedyforce Service Desk



    PROBLEM:

    Unable to See Date Field Icon in BMC Helix Remedyforce Console Listview Filters.For Admin users it is working fine.
    Screen shot below -
    User-added image


    CAUSE:

    Profile does not have access to Dynamic Filter object and its fields


    SOLUTION:

    Steps to resolve this issue are below:
    1. Login to Remedyforce as Admin.
    2. Navigate to Setup | Manage Users | Profiles.
    3. Open the particular profile having the issue and edit it.
    4. Search for object - "Dynamic Filters" and give access to it like Read,Create,Edit.
    5. Save it.
    6. Navigate to Setup | Objects .
    7. Open "Dynamic Filters" object .
    8. Navigate to "Custom Fields and Relationships" .
    9. Click on both fields Date Locale,Date Time Locale one by one and Set Field-Level Security for Profile on both fields.
    10. Save it.
    11. Verify the Date field icon is visible now in the List view filters.
     


    Article Number:

    000226499


    Article Type:

    Solutions to a Product Problem



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