This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.
Common Install - z/OS
Common Install - z/OS
All MainView Products
|What is the AMIGO Install Program?|
How can AMIGO Program assist with the installation of the BMC MAINVIEW family of products?
|The primary factor that causes customer issues with installing and/or upgrading their BMC MAINVIEW products is lack of planning. AMIGO for the Installation/Upgrade of MAINVIEW family of products is designed to assist with planning and execution of the installation or upgrade of your BMC MAINVIEW products and solutions. This program will consist of two cases: the AMIGO Planning Case and the AMIGO Review case.|
The process begins when you open an AMIGO Planning Case and have accessed the Install Planning Tool for z/OS. The process is completed when you have completed the AMIGO planning and AMIGO review for your installation.
Step 1: The Amigo Planning Case
The AMIGO Planning case includes:
How to get started with the AMIGO Planning Case:
Once you have opened the case, someone from BMC Technical Support team will contact you to provide an overview of the AMIGO program and what to expect along with instructions on accessing the Install Planning Tool for z/OS. After completing the Install Planning Tool for z/OS, click on the print button and Save as a PDF. Send the PDF as an attachment using your AMIGO planning case. BMC Technical Support will contact you to review this information with you. You can also Save the Configuration to your local computer to be opened by the tool later.
Tip: Open the AMIGO review case early enough to accomplish all planning activities prior to the installation start date. A minimum of two weeks is suggested.
Note: Once you have completed the installation plan and reviewed with BMC Support, the AMIGO planning case will be closed.
Step 2: The AMIGO Review Case
The AMIGO Review case includes:
How to get started with the AMIGO Review Case:
Once you have opened the case, someone from BMC Technical Support team will contact you to do a final review of your installation planning document and answer any questions. The case will remain open throughout your installations to be used in case any questions or issues arise during the installation.
The AMIGO Review case will be closed once you complete your installation/upgrade.
Upon completion of your installation/upgrade, a final review meeting will be scheduled with your sales team, including Customer Support, to ensure successful implementation of your MAINVIEW products.