AMIGO for Install/Upgrade of the BMC MAINVIEW products and solutions

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    Common Install - z/OS


    COMPONENT:

    Common Install - z/OS


    APPLIES TO:

    All MainView Products



    QUESTION:

                                
    What is the AMIGO Install Program?
    How can AMIGO Program assist with the installation of the BMC MAINVIEW family of products?


     


    ANSWER:

     

                                                   
    The primary factor that causes customer issues with installing and/or upgrading their BMC MAINVIEW products is lack of planning.  AMIGO for the Installation/Upgrade of MAINVIEW family of products is designed to assist with planning and execution of the installation or upgrade of your BMC MAINVIEW products and solutions.  This program will consist of two cases:  the AMIGO Planning Case and the AMIGO Review case.

    The process begins when you open an AMIGO Planning Case and have accessed the Install Planning Tool for z/OS.  The process is completed when you have completed the AMIGO planning and AMIGO review for your installation.


    Step 1:  The Amigo Planning Case
    The AMIGO Planning case includes:
          
           
    • Completing the Install Planning Tool for z/OS
    •      
    • Discussing your installation/upgrade scenario with BMC Support
    •      
    • Answering any questions on completing your installation plan
    •     
     
    How to get started with the AMIGO Planning Case:
          
           
    • Open a BMC Support case
    •      
    • For Product, specify - Common Install – z/OS (latest version)
    •      
    • Enter “AMIGO Planning” in the case subject.
    •      
    • The Description should include:         
               
      • All Products/Solutions to be installed/upgraded
      •        
      • Date Installation / Upgrade is scheduled to occur
      •       
    •      
    • Submit the case
    •     
     
    Once you have opened the case, someone from BMC Technical Support team will contact you to provide an overview of the AMIGO program and what to expect along with instructions on accessing the Install Planning Tool for z/OS.  After completing the Install Planning Tool for z/OS, click on the print button and Save as a PDF.  Send the PDF as an attachment using your AMIGO planning case.  BMC Technical Support will contact you to review this information with you.  You can also Save the Configuration to your local computer to be opened by the tool later.   


    Tip:  Open the AMIGO review case early enough to accomplish all planning activities prior to the installation start date. A minimum of two weeks is suggested.

    Note:  Once you have completed the installation plan and reviewed with BMC Support, the AMIGO planning case will be closed.
     
          
          Step 2:  The AMIGO Review Case

    The AMIGO Review case includes:
        
          
           
    • Notifying the BMC support team about your install/upgrade date
    •      
    • Performing a final review of your completed installation planning document
    •      
    • Answering any final questions
    •     

    How to get started with the AMIGO Review Case:      
           
    • Open a BMC Support case two weeks prior to your installation/upgrade start date. 
    •      
    • For Product, specify -  Common Install – z/OS (latest version)
    •      
    • Enter “AMIGO Review” in the case subject. 
    •      
    • The Description should include:         
               
      • All Products/Solutions to be installed/upgraded
      •        
      • Reference to the AMIGO Planning case number
      •        
      • Date Installation / Upgrade is scheduled to occur
      •       
    •      
    • Submit the Case
    •     
     
    Once you have opened the case, someone from BMC Technical Support team will contact you to do a final review of your installation planning document and answer any questions.  The case will remain open throughout your installations to be used in case any questions or issues arise during the installation. 
     
    The AMIGO Review case will be closed once you complete your installation/upgrade.

    Upon completion of your installation/upgrade, a final review meeting will be scheduled with your sales team, including Customer Support, to ensure successful implementation of your MAINVIEW products.
     
     

     


    Article Number:

    000167145


    Article Type:

    FAQ/Procedural



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