Azure servers not showing in Business Service and Server tab on Truesight Cloud Cost Control on TSPS

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    TrueSight Cloud Cost Control


    COMPONENT:

    Capacity Optimization


    APPLIES TO:

    TSCO,TSPS and TSCCC 11.3.01



    QUESTION:

    Azure servers not showing in Business Service and Server tab on Truesight Cloud Cost Control on TSPS

    1


    ANSWER:

    Azure needs more time to collect the data, it should be up to 5 days to see some data. However AWS is showing data because retrieving data from AWS is more immediate to collect it from the AWS bill.

    So, for the current month we are not able to see data yet for Azure because we have to wait that the data will be collected. instead for the business service page if you have Azure business service you are not able to see them for this month until the data are collected.

       
    • AWS and Azure behaves bit different for providing  billing data especially initial days of the month.
    •  
    • AWS provides daily data but rectifies data by applying discounts for last month billing in first few days (we have seen until the 5th of Month) , whereas Azure doesn’t provide data for 2 days or so.
       We have to consume Azure bill, 2-3 days backward, to get proper billing. TSCCC will not see data for Azure on first few days of the month.

    Also, make sure that both Azure ETLs (API Extractor and Cost & Usage Extractor)   share same Entity Catalog. This allows that entities could be discovered and placed on the View appropriately. 

    Additional details from Azure support regarding usage data:  
      “Please be informed, that the usage details or data for an Enterprise Subscription will always be available after 48-Hours and it is by design.” 

     


    Article Number:

    000159499


    Article Type:

    FAQ/Procedural



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