BMC_ZDT_AR_BACKUP_DIRECTORY error on CMDB Upgrade

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    BMC Atrium Core - CMDB


    COMPONENT:

    BMC Atrium Core


    APPLIES TO:

    BMC Atrium Core 9.1.04 or higher versions



    PROBLEM:

    When running upgrade installer,  it fails with this error message

    Cannot proceed with installation as the ARSystemInstalledConfiguration.xml file does not include the BMC_ZDT_AR_BACKUP_DIRECTORY property.

    Screenshot

     


    CAUSE:

    Installer might have permissions issues why trying to update ARSystemInstalledConfiguration.xml


    SOLUTION:

    Adding this line on the ARSystemInstalledConfiguration.xml file:

    <property> 
    <name>BMC_ZDT_AR_BACKUP_DIRECTORY</name> 
    <value>C:\Program Files\BMC Software\ARSystem\ZdtArBackup</value> 
    </property> 

    Under <propertyBundle> Tag.

    For Example

    <propertyBundle>
    .
    .
    <property> 
    <name>BMC_ZDT_AR_BACKUP_DIRECTORY</name> 
    <value>C:\Program Files\BMC Software\ARSystem\ZdtArBackup</value> 
    </property> 
    .
    .
    </propertyBundle>


    Then run upgrade, and it should complete succesfully.

    Note: Just in case you receive an error that the installer cannot find the directory; you can add it manually but this just happens when the permissions are wrong in the ARSystem folder


    Article Number:

    000162970


    Article Type:

    Solutions to a Product Problem



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