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BMC CMDB Suite
BMC Atrium Core
BMC Atrium CMDB Suite
Reconciliation Job remains in queued status after starting
The following things need to be verified for resolving this issue:
- If the arrecond process (Reconciliation Engine Process) is running on the AR Server Machine and is uncommented in the armonitor.cfg file
- If the arsvcdsp process (AR Dispatcher Process) is running on the AR Server machine and is uncommented in the armonitor.cfg file
- The 'AR System Server Group Operation Ranking' form has a Rank 1 entry and correct host entries for the Reconciliation, Administration and CMDB operations.
After verifying the above configurations, kill the arrecond process (and the arsvcdsp process on the rank 1 server for Administration operations, if killing the arrecond process alone does not help) on the rank 1 server for Reconciliation. The processes that are killed will be started automatically again.
The RE job can then be run again and it should work as expected.