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In Track-It! 2018, named seats are removed when running the directory importer multiple times if limited licenses are available.
This is a known issue which has not yet been rectified in the current version of the product.
If you are experiencing this issue, please open a new support case and refer to Track-It! Defect number DRZOZ-18682: "Named seats are removed when running the directory importer multiple times if limited licenses are available."
Your case will be associated with the defect, and you will be able to view the defect status in your case in the Defects/RFEs/CARs section.