DWP Catalog - Known errors in db logs.

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    PRODUCT:

    BMC Digital Workplace Advanced


    COMPONENT:

    MyIT Service Broker


    APPLIES TO:

    Digital Workplace Advanced Catalog 19.xx



    DETAILS:

    We see the below errors when/after the dwpcontroller services are started.

    In the bundle.log, we see:
     

      DEBUG com.bmc.myservice.common.util.exception.MyServiceExceptionUtils Error handling handleConnectionConnectedEvent:  
     
    org.springframework.jdbc.UncategorizedSQLException: StatementCallback; uncategorized SQLException for SQL [SELECT   cat.Request_ID,   cat.Modified,   cat.ImportStatus,   conn.Request_ID AS ConnectionId,   conn.Name,   conn.ConnectorName FROM   myit_sb_SbeCatalog cat   INNER JOIN myit_sb_SbeConnector conn ON     conn.Request_ID = cat.ConnectorId WHERE   conn.Deleted = 0 ]; SQL state [null]; error code [0];  
     
      ERROR (623): Authentication failed; Remedy Application Service@xxxx.com; nested exception is java.sql.SQLException:    ERROR (623): Authentication failed; Remedy Application Service@xxxxx.com 
        at org.springframework.jdbc.support.AbstractFallbackSQLExceptionTranslator.translate(AbstractFallbackSQLExceptionTranslator.java:84) 
      
     
    In the   arerror.log, we see several errors on   com.bmc.arsys.rx.application:  
      
      
      INFO -  While removing the resource    com.bmc.arsys.rx.application.   *, an error occurred reloading the servlet container  
     
      */ java.lang.IllegalStateException: ServiceLocatorImpl(__HK2_Generated_31,32,2132134601) has been shut down 
      
     
    In the    arerror.log, we see the following error:  
      
      
      Exception in thread "ApprovalPendingFetcherThread"  
    java.lang.NullPointerException 
      
     
      

     


    Article Number:

    000167592


    Article Type:

    Product/Service Description



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