Ability to Configure Default Behavior of Notes in BMC Track-It! 2019 to Public

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    Track-It!


    COMPONENT:

    Track-It! 2019.01


    APPLIES TO:

    Track-It! 2019



    QUESTION:

    How can we Configure the Default behavior of the Technician Notes in Track-It! 2019?


    ANSWER:

    Currently in Track-It! 2019 the Default behavior of the Notes is "Private".

    Some customers have asked whether this behavior can be changed so that the Notes are set to "Public" by default.

    In order to set the default value to "Public", run the below SQL query against the Track-It! 2019 DB.

    Note: Take a Full Backup of the Database before running the below SQL Query. This step is very important.

    Query:

    Update dbo.SMSYSFLAGS SET VALUE='false' where Name='featPrivateNote'

    Restart IIS Admin and WWW Publishing Services.

    Note: This flag in the database was introduced in 2019.02 version of Track-It!. If you are running an older version of Track-It!, then you must first upgrade to 20.19.02 version before running the above SQL query.

        

     


    Article Number:

    000167421


    Article Type:

    FAQ/Procedural



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