Date field from BMC Helix Remedyforce Incident object is not populating in the Task Email Template

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    PRODUCT:

    BMC Helix Remedyforce Service Desk



    QUESTION:

    Date field from BMC Helix Remedyforce Incident object is not populating in the Task Email Template


    ANSWER:

    This is a limitation of the Salesforce platform HTML templates cannot lookup data from other objects.  For more information see: https://success.salesforce.com/ideaView?id=08730000000Brk7AAC
     


    Article Number:

    000167430


    Article Type:

    FAQ/Procedural



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