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BMC Helix Remedyforce Service Desk
Remedyforce Service Level Agreement is Not Being Applied
Creating a Business Service in the CMDB and added it as services in SLA, the SLA Agreement is not being applied
To apply the Service Level Agreement (SLA) select a Service when creating the Incident and the Service Level Agreement will be applied.
To Apply the Service Level Agreement to an Existing Incident:
1. Open the Incident
2. Select the Service associated with the SLA
3. Save the Incident
4. Verify the SLA is applied.