Remedyforce Service Level Agreement is Not Being Applied

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    BMC Helix Remedyforce Service Desk



    QUESTION:

    Remedyforce Service Level Agreement is Not Being Applied

    Creating a Business Service in the CMDB and added it as services in SLA, the SLA Agreement is not being applied


    ANSWER:

    To apply the Service Level Agreement (SLA) select a Service when creating the Incident and the Service Level Agreement will be applied.

    To Apply the Service Level Agreement to an Existing Incident:
    1. Open the Incident
    2. Select the Service associated with the SLA
    3. Save the Incident
    4. Verify the SLA is applied.


    Article Number:

    000117977


    Article Type:

    FAQ/Procedural



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