Is it Possible to Clone Remedyforce Notes and Attachments?

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    BMC Helix Remedyforce Service Desk



    QUESTION:

    Is it Possible to Clone Remedyforce Notes and Attachments?


    ANSWER:

    As per the standard functionality of Salesforce we are unable to clone attachment and below is the link of idea.
    https://success.salesforce.com/ideaView?id=08730000000BpO4

    However to clone the attachment from one of existing ticket to the new one, you can achieve the requirement with the help of a custom trigger.  See: https://developer.salesforce.com/forums/?id=906F00000008zRaIAI


    Article Number:

    000137519


    Article Type:

    FAQ/Procedural



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