AR System Server failed to start with error

Version 2
    Share This:

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    Remedy AR System Server


    COMPONENT:

    AR System Server


    APPLIES TO:

    Remedy 9.X



    PROBLEM:

    While trying to start a service getting below error

    "Unable to locate server installation directory. Server Launcher will exit now"

    No errors were recorded in arerror or armnonitor log file.


    CAUSE:

    The arserver.config file was missing


    SOLUTION:


    To resolve this problem make sure we have server

    For Windows

    Make sure we have arserver.config file present in /BMC Software/ARSystem  directory

    For Unix

    Make sure we have arserverd.conf file present in /ARSystem/bin directory
    ------------------------------------------------------------------------------

    If file is not present we can copy it from other working environment (make sure java path is correct)
     


    Article Number:

    000167296


    Article Type:

    Solutions to a Product Problem



      Looking for additional information?    Search BMC Support  or  Browse Knowledge Articles