Atrium Core Console  - Authentication Error:  Error while getting user info for application : AtriumCMDBConsole

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    BMC Atrium Core - CMDB


    COMPONENT:

    BMC Atrium Core


    APPLIES TO:

    all versions



    PROBLEM:

    Customer is not able to access either the Atrium Core or Atrium Integrator consoles.  When the console opens they see the error:
    Authentication Error:  Error while getting user info for application : AtriumCMDBConsole

    We can see in flex debug logging this:
    10 Apr 2019 15:43:22 - Full version for Remedy AR System : null
    10 Apr 2019 15:43:22 - Error while getting user info for application : AtriumCMDBConsole
    java.lang.NullPointerException

    SHARE:Application_Properties shows the version is blank.

    Null ARServer version in the SHARE:Application_Properties form.


    CAUSE:

    ARServer version was nuNull ARServer version in the SHARE:Application_Properties form.ll in the related SHARE:Appplication_Properties record.


    SOLUTION:

    This occurred after a failed upgrade of Atrium Core 19.02 which rolled back.
    Adding the current version 9.1.04.002 to the ARServer version record in SHARE:Application_Properties fixed the issue.


    Article Number:

    000167066


    Article Type:

    Solutions to a Product Problem



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