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Footprints 12.x - 20.x
Hyperlink fields are not clickable while Viewing Tickets if the field permissions are Read Only or role permissions are set to View.
Note: if the field permission is set to Optional or Required, then the hyperlink field value is clickable while Viewing the ticket. It is never clickable while in Edit mode or from the homepage/search results.
This issue is under review by the engineering team and this article will be updated when more information is available.
Copy the URL and paste it into a browser address bar.