How to add an FTS Indexer - Includes Video

Version 3
    Share This:

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    Remedy AR System Server


    AR System


    ARServer 9.1


    How can I add an FTS Indexer?



    Why would you add an Indexer?

      1.   High Availability 
    • Provide FTS/MFS searches when primary Indexer is down or Busy Reindexing\
    • Multiple Copies of the FTS Collection Directory in case of a failure on one
      2.   Provide Multiple Searchers 
    • FTS/MFS Queries can be distributed across multiple servers
    Steps to Add an Indexer  

    1.  Open the FTS Management Console

    • Configure New Indexer
         Click on the servername for the new indexer and add a check  mark to the 'Is Indexer' check box.  Click 'Apply' 
       User-added image  
    • Configure Searchers to use the New Indexer
          Highlight the Searcher Server to configure  
        Change the value of 'Indexer Server Name' to point to the new Indexer server  
        Click 'Apply' 
       User-added image      



    2.  Open the AR System Server Group Operation Ranking form

    • Rank the New Indexer
      User-added image 
    After saving, click on the 'Refresh Ranking' button 

    3.  Restart ARServers

    • Searchers that were updated
      Server-Plugin-Alias must get read 
    • New Indexer
      FTS Plugin  gets started 
    4.  Reindex  
    • The New Indexer needs to be reindexed
    • Use the FTS Management Console to perform the Reindex
    5.  Tune  


    Article Number:


    Article Type:


      Looking for additional information?    Search BMC Support  or  Browse Knowledge Articles