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Remedy AR System Server
Smart Reporting Remedy
9.x versions onwards
Preparing Remedy Smart Reporting Environment for Daylight Savings Time (DST) Changes
The below configuration is required in Smart Reporting to auto-adjust to DST changes. This is also applicable from the initial release of 9.0 onwards.
1. Under Profile Settings, each user needs to have their time zone set Eg. Europe/London
2. For a Windows environment, the Smart Reporting server should then be configured for automatic DST changes in the system clock
1. Automatic DST does not work for GMT Timezone Eg. A user selects GMT time zone in the user profile settings. When DST comes into effect, GMT will not auto-adjust as it does not belong to any country. It is therefore recommended that users select their regional time zone in the user profile settings.
2. For a Linux environment, the Linux administrator will need to configure the server for automatic DST and its respective time zone