Remedy Smart Reporting - Preparing for Day Light Savings Time (DST) Changes includes Video.

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    Remedy AR System Server


    Smart Reporting Remedy


    9.x versions onwards



    Preparing Remedy Smart Reporting Environment for Daylight Savings Time (DST) Changes



    The below configuration is required in Smart Reporting to auto-adjust to DST changes. This is also applicable from the initial release of 9.0 onwards.

    1. Under Profile Settings, each user needs to have their time zone set Eg. Europe/London

       User-added image

    2. For a Windows environment, the Smart Reporting server should then be configured for automatic DST changes in the system clock
       User-added image


    1. Automatic DST does not work for GMT Timezone Eg. A user selects GMT time zone in the user profile settings. When DST comes into effect, GMT will not auto-adjust as it does not belong to any country. It is therefore recommended that users select their regional time zone in the user profile settings.

    2. For a Linux environment, the Linux administrator will need to configure the server for automatic DST and its respective time zone

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