Remedy Smart Reporting - Preparing for Day Light Savings Time (DST) Changes includes Video.

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    Remedy AR System Server


    COMPONENT:

    Smart Reporting Remedy


    APPLIES TO:

    9.x versions onwards



    PROBLEM:

     

    Preparing Remedy Smart Reporting Environment for Daylight Savings Time (DST) Changes

     


    SOLUTION:

    The below configuration is required in Smart Reporting to auto-adjust to DST changes. This is also applicable from the initial release of 9.0 onwards.

    1. Under Profile Settings, each user needs to have their time zone set Eg. Europe/London

       User-added image

    2. For a Windows environment, the Smart Reporting server should then be configured for automatic DST changes in the system clock
      
       User-added image

    Note:

    1. Automatic DST does not work for GMT Timezone Eg. A user selects GMT time zone in the user profile settings. When DST comes into effect, GMT will not auto-adjust as it does not belong to any country. It is therefore recommended that users select their regional time zone in the user profile settings.

    2. For a Linux environment, the Linux administrator will need to configure the server for automatic DST and its respective time zone
     


    Article Number:

    000157779


    Article Type:

    Solutions to a Product Problem



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