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BMC Helix Remedyforce Service Desk
How to Create a Custom Field on Remedyforce Objects?
Ensure that the custom field name and label are unique for that object.
- If a standard and custom field have identical names or labels, the merge field displays the custom field value.
- If two custom fields have identical names or labels, the merge fieldcan display an unexpected value.
If you create a field label called Email and a standard field labeled Email exists, the merge field is unable to distinguish between the fields. Adding a character to the custom field name makes it unique. For example, Email2.