Unable to save any logs in log file tab on Server Information tab  after applying latest hotfix For ARS 9.1.03

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    PRODUCT:

    Remedy AR System Server


    APPLIES TO:

    AR Server Version 9.1.03.001 only



    PROBLEM:

    Use Case :

    ARS Version  9.1.03.001 version 
    Apply latest hotfix SR_201811140711_CU_ALL for AR server 
    While enabling logs from log files tab on Server Information Form (Log Files Tab) we get 

    ARERR 306 on multiple fields while saving the logs on log files tab on Server information form  

    Sample snippet 

    (ARERR 306) Value does not fall within the limits specified for the field : (Field ID - AR System Administration: Server Information Audit <16334>, {firstValue ... lastValue} - {1 ... 1})
    (ARERR 306) Value does not fall within the limits specified for the field : (Field ID - AR System Administration: Server Information Audit <16335>, {firstValue ... lastValue} - {1 ... 1})
    (ARERR 306) Value does not fall within the limits specified for the field : (Field ID - AR System Administration: Server Information Audit <16339>, {firstValue ... lastValue} - {0 ... 0})
    (ARERR 306) Value does not fall within the limits specified for the field : (Field ID - AR System Administration: Server Information Audit <16360>, {firstValue ... lastValue} - {1 ... 1})
    (ARERR 306) Value does not fall within the limits specified for the field : (Field ID - AR System Administration: Server Information Audit <16367>, {firstValue ... lastValue} - {1 ... 1}) 


    CAUSE:

    Defect has been identified #SW00532922 and is fixed in 9.1.04 version


    SOLUTION:

    Solution :Defect has been identified #SW00532922 and is fixed in 9.1.04 version 

    Workaround :

    Go to Developer Studio and go into 'Base Development' mode. Then open the form.'AR System Administration: Server Information

    Go to Audit Tab --> Audit State --> Disable 

    The auditing on  AR System Administration: form is disabled by default on 9.1.04 onward


     


    Article Number:

    000163867


    Article Type:

    Solutions to a Product Problem



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