Unable to log in to TrueSight Orchestration Dashboard with the error "Connection refused to host / Connection timed out"

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    BMC Atrium Orchestrator Platform


    BMC Atrium Orchestrator Platform


    BMC Atrium Orchestration Platform 8.x.xx TrueSight Orchestration Platform 8.x.xx


    I cannot log into the BMC Atrium Orchestration / TrueSight Orchestration Dashboard. I have a valid account and I am using the correct password. When I check the dashboard.log file for more information, I see this error:

    01 Jan 2019 01:01:01,001 [Thread=http-nio-8449-exec-8] INFO bmc.ao.security.LoginController : Login started for User with Name: myuser
    01 Jan 2019 01:01:02,001 [Thread=http-nio-8449-exec-8] INFO bmc.ao.security.CustomAuthenticationProvider : Attempting to authenticate for user myuser for host myTSOServer
    01 Jan 2019 01:01:03,001 [Thread=http-nio-8449-exec-8] ERROR bmc.ao.impl.JmxConnection : Cannot create mbean server connection Failed to retrieve RMIServer stub: javax.naming.ServiceUnavailableException [Root exception is java.rmi.ConnectException: Connection refused to host: myTSOServer; nested exception is: 
    java.net.ConnectException: Connection timed out (Connection timed out)]


    The Dashboard connects to a Configuration Distribution Peer (CDP) via the JMX port 1089. If port 1089 is blocked, the Dashboard cannot connect to the CDP to authenticate users or retrieve data.


    Edit your firewall settings to open port 1089 on the server hosting your CDP. For specific steps, contact your network administrator.

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