Service Requests are Missing from BMC Helix Remedyforce Self Service 3.0

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    PRODUCT:

    Remedyforce Service Desk



    QUESTION:

    Service Requests are Missing from BMC Helix Remedyforce Self Service 3.0

    After the upgrade to Remedyforce Winter 19 some Service Requests are missing from Self Service.


    ANSWER:

     

    The Service and Service Offerings are for the Service Requests are Marked as Deleted

    Remove Marked As Deleted:
    1. Click Setup | Click '+' All tabs
    2. Click Base Elements
    3. Modify or create a list view that contains the following fields
    BMC_Base Element Name
    Mark as Delete
    4. Run the list view | Sort by Mark as Deleted
    5. Locate the Services and Service Offerings associated with the Request Definitions missing
    6. Click Edit on the missing Service or Service Offering | Uncheck Mark for Deleted | Click Save.

    NOTE: If Mark for Deleted is not on the page layout edit the page layout and add it.

    7. Go to Self Service and Verify the Service Requests now appear.

    Explanation: Beginning in BMC Helix Remedyforce Winter 19 Service Requests are filter on the Services and Service Offerings Marked for Deleted.
     

     


    Article Number:

    000166098


    Article Type:

    FAQ/Procedural



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