BMC Helix Remedyforce Self Service 3.0 Broadcast Text Does Not Scroll Mozilla Firefox Version 65.0.1 +

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    Remedyforce Service Desk



    QUESTION:

    Remedyforce: Self Service 3.0 broadcast text scroll issue for Mozilla Firefox version 65.0.1 +


    ANSWER:

    The broadcast text marquee scroll does not loop for the entire message as expected. Instead, when the message ends, the scroll re starts the display. Thus, breaking the loop display. This is a browser version specific issue and it is not reproducible on other browsers or earlier versions of Mozilla Firefox.
     
    User-added image
    This screenshot represents the expected behaviour of the broadcast text marquee scroll
     
     User-added image
    This screenshot represents the issue in behaviour of the broadcast text marquee scroll
      
    The workaround for this issue is to upgrade to the new Message Scroll UI feature available with the Remedyforce Winter 19 release.
     
    The steps to enable broadcast message scroll are as follows:

       
    1. Login to Remedyforce.
    2.  
    3. Go to Remedyforce Adminstration > Banners.
    4.  
    5. Under Broadcast Settings, check the Message Scroll option.
    6.  
    7. Click Save.
    8.  
    9. Verify the Broadcast message scrolls in Remedyforce Self Service 3.0

     


    Article Number:

    000165869


    Article Type:

    FAQ/Procedural



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