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Remedyforce Service Desk
Query to Find Draft Service Requests in Self Service 3.0 in Remedyforce.
The drafts Service Requests are visible in Self Service 3.0. This is a new feature in Winter 19 release. The below query helps in finding those draft Service Requests.
SELECT Name, Id, BMCServiceDesk__Submitted__c FROM BMCServiceDesk__SRM_RequestDetail__c WHERE BMCServiceDesk__Submitted__c = false
For more details on drafts functionality, please check the below BMC doc: