RSSO - Local User Management no users in list for group assignment

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    Remedy Single Sign On


    COMPONENT:

    Remedy Single Sign On


    APPLIES TO:

    All versions up to and including 18.08



    PROBLEM:

    When realm ID contains underscore symbol, list of available local users for role/group assignment is empty, though there are local users enabled for the realm.
     


    CAUSE:

    defect DRSMX-15174


    SOLUTION:

    Steps to reproduce.
    1. Create realm Cola_Local with LOCAL authentication.
    2. On LUM page assign several users to this realm
    3. Open Groups (Roles) tab and create a group for this realm.
    4. Edit the group
    Expected result: The list of available local users is displayed
    Actual result: The list of users is empty

    This also is a problem with the / character.

    This is a known defect and is fixed in RSSO 18.11 and above.
    The workaround is to remove the underscore from the realm name. 


    Article Number:

    000165896


    Article Type:

    Solutions to a Product Problem



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