DWP Advanced/Basic - Troubleshooting and how to Collect DWP logs in Debug Mode

Version 2
    Share This:

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    BMC Digital Workplace Advanced




    DWP 19.02 and beyond you can enable these logs under the DWP Admin Console


    Waht are the steps to collect DWP in Debug Mode?



    Please, follow the below steps:



    1.- On DWP 19.02 and beyond, you can enable debug mode, under DWP Admin Console



          NOTE: After you're finished capturing use case and debug logs, revert back changes done in Step 1. You need to be a MyIT Admin to be able to access this console. 

    2. Open the Browser and Clear the Cache or open up a new incognito/private window

    1. Internet Explorer: https://www.youtube.com/watch?v=zsfGL4F826g
    3. Chrome: https://www.youtube.com/watch?v=hxS75EWILNg
    5. Firefox: https://www.youtube.com/watch?v=OgRaOqinDWY

    3. Hit F12 on the keyboard to capture HAR logs.


        Click on   Network Tab and Select   XHR
       Some videos on this 


          NOTE: If you do know how to capture fiddler log, capture fiddler log instead. If you don't know how, but which to learn, see below: 
        Here's a video for that specif tool.   https://www.youtube.com/watch?v=2pTlA3AG4W8

    4. Reproduce use case/issue.

       Example: Open up a browser tab. Log onto DWP, request SRM Service, start answering SRD drop down questions, issue occurs. 


    5. Share the DWP logs which were generated while reproducing the issue.


        Logs directory: DWP - From 18.05 and beyond

    • /opt/bmc/DWP/DWP/Logs - Linux
    • \Program Files\BMC Software\DWP\DWP\Logs -- Windows

        You can also get log file from the url - this requires MyIT Admin permissions.

    • /dwp/rest/test/logs/dwp.log
    • /ux/rest/test/logs/ux.log



    6. - Send the logs to BMC Support while logging a Case.

      Related Articles 
        DWP RSSO troubleshooting:  
        000170977  DWP - RSSO Troubleshooting
    000165559 DWP - Troubleshooting
        DWP Catalog RSSO troubleshooting:
    000167608  DWP Catalog - RSSO Troubleshooting Checklist
    000152382  DWP Catalog: RSSO logging
    000183979   DWP Catalog - Changing default RSSO logging directory


    Article Number:


    Article Type:


      Looking for additional information?    Search BMC Support  or  Browse Knowledge Articles