DWP Advanced/Basic - Troubleshooting and how to Collect DWP logs in Debug Mode

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    BMC Digital Workplace Advanced


    COMPONENT:

    MyIT


    APPLIES TO:

    DWP 19.02 and beyond you can enable these logs under the DWP Admin Console



    QUESTION:

    Waht are the steps to collect DWP in Debug Mode?


    ANSWER:

     

    Please, follow the below steps:

      

       

    1.- On DWP 19.02 and beyond, you can enable debug mode, under DWP Admin Console

        

         http://yourDWPserver.com:9000/dwp/admin/configuration/logging.html 

          NOTE: After you're finished capturing use case and debug logs, revert back changes done in Step 1. You need to be a MyIT Admin to be able to access this console. 
                   
       

    2. Open the Browser and Clear the Cache or open up a new incognito/private window

       
       
    1. Internet Explorer: https://www.youtube.com/watch?v=zsfGL4F826g
    2.  
    3. Chrome: https://www.youtube.com/watch?v=hxS75EWILNg
    4.  
    5. Firefox: https://www.youtube.com/watch?v=OgRaOqinDWY
      
     
      
      

    3. Hit F12 on the keyboard to capture HAR logs.

      

        Click on   Network Tab and Select   XHR
       
       Some videos on this 

          https://www.youtube.com/watch?v=AXGB4tIRNgM
        https://www.youtube.com/watch?v=wTExeXu7xN4


          NOTE: If you do know how to capture fiddler log, capture fiddler log instead. If you don't know how, but which to learn, see below: 
        Here's a video for that specif tool.   https://www.youtube.com/watch?v=2pTlA3AG4W8
       

    4. Reproduce use case/issue.

       Example: Open up a browser tab. Log onto DWP, request SRM Service, start answering SRD drop down questions, issue occurs. 

       

    5. Share the DWP logs which were generated while reproducing the issue.

       

        Logs directory: DWP - From 18.05 and beyond

      
       
    • /opt/bmc/DWP/DWP/Logs - Linux
    •  
    • \Program Files\BMC Software\DWP\DWP\Logs -- Windows
       

        You can also get log file from the url - this requires MyIT Admin permissions.

      
       
    • /dwp/rest/test/logs/dwp.log
    •  
    • /ux/rest/test/logs/ux.log
      
       
        

     

       
      
      

    6. - Send the logs to BMC Support while logging a Case.

       
      Related Articles 
        
        
        DWP RSSO troubleshooting:  
        
        000170977  DWP - RSSO Troubleshooting
    000165559 DWP - Troubleshooting
       
       
        DWP Catalog RSSO troubleshooting:
    000167608  DWP Catalog - RSSO Troubleshooting Checklist
    000152382  DWP Catalog: RSSO logging
    000183979   DWP Catalog - Changing default RSSO logging directory
       
       
       
        
       
      

     


    Article Number:

    000165559


    Article Type:

    FAQ/Procedural



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