Remedy - AR System Approval - How to perform a Checklist for Approval Server configuration

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    Remedy AR System Server


    COMPONENT:

    AR System


    APPLIES TO:

    Remedy AR System Approval v.9.x, v.18.x, v.19.x



    QUESTION:

    Checklist for Approval Server Configuration.
     


    ANSWER:

     

    Introduction
    This document is a configuration checklist for the AR System Approval Server for Remedy 9.1, 18xx, and 19xx releases
    All recommendations should be taken as a starting point.   BMC encourages customers to conduct their own testing based on their own workload and adjust the settings as necessary.

    For more information on Performance Tuning for Remedy, check this link
    For information on Hardware Requirements, check this link
    For the Remedy on-premises Solution Architecture, check this link
    For the AR System Server Configuration Checklist, check this link
    For the DWP Configuration Checklist, check this link
    For the  FTS Best Practice Configuration Guide, check this link

      
    Please use the AR System Server Configuration Checklist Environment Sizing to determine environment sizes for Approval Server.

    Approval Server Performance Configurations                                                                                                                        
    Configuration NameSmall EnvironmentMedium EnvironmentLarge Environment
    ASJ-Thread-Count234
    Approval-RPC-Socket390680
    Plugin-Loopback-RPC-Socket390626
    Approval-Polling-Interval1800
       Approval Server Functional Configurations
    The following configuration settings are functional and are set based on the business needs and requirements for Approvals and are not "size" specific:
    ..........
    Approval-Defn-Check-Interval: 300
    Approval-Recent-History: 5 1
    Approval-Due-Soon: 1 1
    Approval-Debug-Type: 1
    Approval-Log-File-Backup: 9
    Approval-Log-File-Size: 99
    Approval-Log-File: arapprov.log
    Approval-Notify: xx x
    Rejected-By-Others-Interval:
    Default-messaging-port: 61617 (9.1.04+ Only)
    Operating-Mode: 0
    ..........
    Please review the ar.cfg documentation to better understand these configurations.



    Approval Server READ ONLY Configurations                                                        
    Configuration NameSmall EnvironmentMedium EnvironmentLarge Environment
    Approval-Server-SuspendedF or T  (Determined by Server Group Operation Rankings, DO NOT MANUALLY MODIFY)
       This should only be F for the server that is RANK 1 for Approvals.  If this is set to T on the server that is RANK 1, then that Approval Server has stopped responding and has failed over to another server.


    AR System Server Performance Configurations                                                                                                                                                    
    Configuration NameSmall EnvironmentMedium EnvironmentLarge Environment
    Private-RPC-Socket: 3906802 23 34 4
    Private-RPC-Socket: 3906265 55 75 9
    Server-Plugin-Default-Timeout120
    Filter-Api-Timeout40
    Server-Plugin-AliasARSYS.ARDBC.PREVIEW ARSYS.ARDBC.PREVIEW <ServerName>:<Port>
      
    Default Java Plugin Server Configurations                                                                                            
    Configuration NameSmall EnvironmentMedium EnvironmentLarge Environment
    maxThreads30
    numCoreThreads30
    numSelectorThreads2
      
    Create arsys_api.xml in the current plug-in server directory with the following content:
    ..........
    <?xml version="1.0" encoding="UTF-8" ?>
    <javaapi_config>
    <maxProxiesPerServer>80</maxProxiesPerServer>
    </javaapi_config>

    ..........


    AR Monitor Configurations                                                        
    Configuration NameSmall EnvironmentMedium EnvironmentLarge Environment
    Plugin Server Memory Heap Size-Xmx2048m (or greater)
      
    AR System Server Group Operation Rankings
    This assumes that you have configured your Server Group Operation Rankings form for Approval.  Follow the Setting Failover Rankings for Servers and Operations guide for more information.


    Troubleshooting Approval Server
    Please see our:
    Troubleshooting Guide for Approval Server.
    How to test if Approval Server is working fine or not (Includes Video)
    Approval Server Concepts
    Configuring BMC Remedy Approval Server with a separate plug-in server instance
    Remedy - Approval - How to enable the Approval log and set the logging in DEBUG mode



    NOTE: This article is also available in Spanish, use the link below or search by Article Number 000166045.
    NOTA: Este artículo también est disponible en Español, usar el siguiente enlace o buscar por el Número de Artículo 000166045.

    Cómo realizar un checklist de la configuración del servidor de aprobaciones  


     

     


    Article Number:

    000221693


    Article Type:

    FAQ/Procedural



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