Remedy - Approval - How to perform a Checklist for Approval Server configuration

Version 16
    Share This:

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    Remedy AR System Server


    COMPONENT:

    Remedy AR System Server


    APPLIES TO:

    9.x, 18.x, 19.x



    QUESTION:

    Checklist for Approval Server Configuration
     


    ANSWER:

     

    Introduction
    This document is a configuration checklist for the AR System Approval Server for Remedy 9.1, 18xx, and 19xx releases
    For more information on Performance Tuning for Remedy, check this link
    For information on Hardware Requirements, check this link
    For the Remedy on-premises Solution Architecture, check this link
    For the AR System Server Configuration Checklist, check this link
    For the DWP Configuration Checklist, check this link
    For the  FTS Best Practice Configuration Guide, check this link

      
    Please use the AR System Server Configuration Checklist Environment Sizing to determine environment sizes for Approval Server. 

    Approval Server Performance Configurations                                                                                                                        
    Configuration NameSmall EnvironmentMedium EnvironmentLarge Environment
    ASJ-Thread-Count:234
    Approval-RPC-Socket:390680
    Plugin-Loopback-RPC-Socket:390626
    Approval-Polling-Interval:1800
       Approval Server Functional Configurations
    The following configuration settings are functional and are set based on the business needs and requirements for Approvals and are not "size" specific: 
    Approval-Defn-Check-Interval: 300 
    Approval-Recent-History: 5 1 
    Approval-Due-Soon: 1 1 
    Approval-Debug-Type: 1 
    Approval-Log-File-Backup: 9 
    Approval-Log-File-Size: 99 
    Approval-Log-File: arapprov.log 
    Approval-Notify: xx x 
    Rejected-By-Others-Interval: 
    Default-messaging-port: 61617 (9.1.04+ Only) 
    Operating-Mode: 0 

    Please review the   ar.cfg documentation to better understand these configurations. 

    Approval Server READ ONLY Configurations                                                        
    Configuration NameSmall EnvironmentMedium EnvironmentLarge Environment
    Approval-Server-Suspended:F or T  (Determined by Server Group Operation Rankings, DO NOT MANUALLY MODIFY)
    This should only be F for the server that is RANK 1 for Approvals.  If this is set to T on the server that is RANK 1, then that Approval Server has stopped responding and has failed over to another server. 

    AR System Server Performance Configurations                                                                                                                                                    
    Configuration NameSmall EnvironmentMedium EnvironmentLarge Environment
    Private-RPC-Socket: 3906802 23 34 4
    Private-RPC-Socket: 3906265 55 75 9
    Server-Plugin-Default-Timeout:120
    Filter-Api-Timeout:40
    Server-Plugin-Alias:ARSYS.ARDBC.PREVIEW ARSYS.ARDBC.PREVIEW <ServerName>:<Port>
       Default Java Plugin Server Configurations                                                                                            
    Configuration NameSmall EnvironmentMedium EnvironmentLarge Environment
    maxThreads30
    numCoreThreads30
    numSelectorThreads2
       Create arsys_api.xml in the current plug-in server directory with the following content
                  <?xml version="1.0" encoding="UTF-8" ?>
                    <javaapi_config>
                     <maxProxiesPerServer>80</maxProxiesPerServer>
                    </javaapi_config>


    AR Monitor Configurations                                                        
    Configuration NameSmall EnvironmentMedium EnvironmentLarge Environment
    Plugin Server Memory Heap Size-Xmx1024m
       AR System Server Group Operation Rankings
    This assumes that you have configured your Server Group Operation Rankings form for Approval.  Follow the   Setting Failover Rankings for Servers and Operations guide for more information. 

    Troubleshooting Approval Server
    Please see our   Troubleshooting Guide for Approval Server

    Please see   How to test if Approval Server is working fine or not (Includes Video)

    Approval Server Concepts

    Configuring BMC Remedy Approval Server with a separate plug-in server instance

    Remedy - Approval - How to enable the Approval log and set the logging in DEBUG mode

    NOTE: This article is also available in Spanish, use the link below or search by Article Number 000166045. / NOTA: Este artículo también est disponible en Español, usar el siguiente enlace o buscar por el Número de Artículo 000166045.  

    Cómo realizar un checklist de la configuración del servidor de aprobaciones

     


    Article Number:

    000165982


    Article Type:

    FAQ/Procedural



      Looking for additional information?    Search BMC Support  or  Browse Knowledge Articles