Remedy - How / Where to download patches for the older Remedy Product set which is not available on the EPD download site?

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    Remedy AR System Server


    COMPONENT:

    AR System


    APPLIES TO:

    Old Remedy versions not available on EPD.



    QUESTION:

    How do I download patches for the older Remedy Product set which is not available on the EPD download site?


    ANSWER:

    If you require patches for any of the older Remedy Product set are not available on the EPD download site, you can access the patches through the following FTP site.
     
    URL:  ftp://epddownload.bmc.com/
     
    To login the username and password is:
     
    Username:  heritagepatches 
    Password: bmc2Support
     
    These patches were previously available on the BMC Support Central site under Remedy Heritage Patches, but this has now been removed and the above FTP site should be used instead.

     


    Article Number:

    000165891


    Article Type:

    FAQ/Procedural



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