In TrueSight Capacity Optimization (TSCO), an ETL Engine Scheduler is in UNKNOWN status

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    TrueSight Capacity Optimization


    TrueSight Capacity Optimization All Versions


    Problem symptoms include:

    •   A single ETL Engine scheduler is in UNKNOWN status (but others are working properly)
    •   It may have been noticed that ETL jobs cannot be scheduled or unscheduled that are running on that ETL Engine 




    Possible Workaround

    The TSCO Datahub's   Remote Scheduler Supervisor is what tracks the status of the ETL Engine Server's scheduler.   
    Restarting the TSCO Scheduler on the ETL Engine Server and the TSCO Datahub may fix the scheduler status:  
    1. Restart the TSCO Scheduler on the ETL Engine Server with the clean startup flag: ./cpit clean scheduler
    3. Restart the TSCO Datahub on the Application Server: ./cpit restart datahub

    Additional Debugging 

    For the problem where the TSCO Application Server isn't able to see the TSCO ETL Engine Server:  
    1. Log into the TSCO ETL Engine Server via the command line and check if process of scheduler is up and ruuning with command: ps -ef | grep scheduler
    3. Capture the logGrabber output from the TSCO ETL Engine server via the command line loggrabber ($CPITBASE/tools/
    5. Capture the logGrabber output from the Primary Scheduler AS via the TSCO UI
    7. Send TSCO Technical Support the logGrabber output from the TSCO Application Server and TSCO ETL Engine.


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    Solutions to a Product Problem

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