Custom fields on Asset forms are not editable in when fields are added to CMDB using Class Manager

Version 1

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    Remedy AR System Server


    AR System Mid Tier


    When fields are added to CMDB using Class Manager, running SyncUI brings those fields to Asset forms. When these forms are opened & saved using Developer Studio, some times these newly added fields are not clickable.


    The problem stems from Developer Studio where when after the Sync UI is done & the form is saved using Developer Studio. At this time, the fields are assigned z-index (one of CSS property). The problem arises when Developer Studio is not able to assign this z-index properly, as a result, though the filed appears fine, it's not clickable. The reason is the z-index of fields is set to a lower value than that of Panel or Panel holder, as a result, the Panel is nearer than the field. So, you cannot click on that.

    Please do either of the following to resolve it (A or B):

    Perform following changes in midtier server:
    -> Go to midtier\resources\standard\stylesheets\ARSystem.css 
    -> Take a back-up of ARsystem.css
    ->Add /correct the below line in ARsystem.css file
    .updateZIndex { z-index: 9999 !important; } 
    -> Save file. 

    Perform following changes in Developer Studio:

    -> Open DeveloperStudio 
    -> Open form and select the newly created field-Open Properties 
    -> Click Display->Custom CSS Style=updateZIndex 
    -> Save the form.
    ->Flush the Midtier and browser cache
    -> Verify the newly created field in Mid-Tier. 

    -> Open form in Developer Studio
    -> Select the desired panel (e.g. "Cutom0") & open its properties
    ->  Under Display, set Layout Type = Fill (older value would be XY)
    ->Save the form
    ->Flush Midtier and Browser cache .
    ->Verify the behavior in Mid-Tier.
    Note-The fields will clutter after saving changes hence need to re-align them i.e. re-align the way they were previously or keep them as they are.

    Article Number:


    Article Type:

    Solutions to a Product Problem

      Looking for additional information?    Search BMC Support  or  Browse Knowledge Articles