MAINVIEW AutoOPERATOR BIIZ: Getting a lot of  GI0785W  GIST0001 ERROR EXTRACTING FIELD FROM mc_ueid IN MOD EVENT:  AGI0785W -TASKID- ERROR EXTRACT  BNP1 messages.

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    PRODUCT:

    MainView AutoOPERATOR


    COMPONENT:

    MainView AutoOPERATOR



    QUESTION:

    What is causing the BIIZ to issue the following message:
    GI0785W GIST0001 ERROR EXTRACTING FIELD FROM mc_ueid IN MOD EVENT: ÄGI0785W -TASKID- ERROR EXTRACT BNP1 
    GI0785W GIST0001 ERROR EXTRACTING FIELD FROM mc_ueid IN MOD EVENT: ÄGI0785W -TASKID- ERROR EXTRACT BNP1 


    ANSWER:

     

    Looks like Biiz is getting events from a remote system that are not built properly. These are most likely request such as closing alerts, sending a WTO, running an EXEC...
    It could be the KB definition on that remote cell has been altered causing the mc_ueid slot to not be filled. The message you are getting is simply a warning saying that the mc_ueid slot in the received request from a remote system is not defined.

      

    I would suggest updating the knowledge base on the remote cell, you can do that by following the following guide (look on how to run updateKB):

      

    https://docs.bmc.com/docs/pages/viewpage.action?pageId=718104641

    If that doesn't work contact Support, tracing may need to be turned on to see what the actual request are.

     


    Article Number:

    000165676


    Article Type:

    FAQ/Procedural



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