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Remedy AR System Server
BPPM Adapter for Events
Every one hour getting email with Subject
<Alert> Error Processing the CI Events.
Summary : An error Encountered while processing the CI Events for BPPM. Please Find below Link to view the Error Report.
< URL> System Report Console
Please follow the following Steps to take further Action on Event Errors.
1. Go to CAI:Events form
2. Search the form on the basis of Status="In Progress" and ReturnCode="Error" and App Interface Form = "CHG:CHGBPM:BPPM Adapter".
3. Take an appropriate action for processing the events. Change the ReturnCode ="Start" to reprocess the events.
4. Unprocessed Events will automatically got deleted after 48 Hrs of getting Notification.
Email Notification Web Path : :
BPPM integration with AR system, there no error records found.
Checked APISQLFILTER logs
Found qualification for filter was wrong hence this email was triggering.
Change Filter qualification to:
('Command' = "Change_Out_CreateBPPMEvent") AND ('TR.Actual Error Count' != $NULL$) AND ('TR.Actual Error Count' != 0)
This resolved the issue.