Email receiving after every 1 hour <Alert> Error Processing the CI Events.

Version 1

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    Remedy AR System Server


    BPPM Adapter for Events


    Every one hour getting email with Subject
    <Alert> Error Processing the CI Events.


    Summary : An error Encountered while processing the CI Events for BPPM. Please Find below Link to view the Error Report. 
    URL> System Report Console
    Please follow the following Steps to take further Action on Event Errors.
    1. Go to CAI:Events form
    2. Search the form on the basis of Status="In Progress" and ReturnCode="Error" and App Interface Form = "CHG:CHGBPM:BPPM Adapter".
    3. Take an appropriate action for processing the events. Change the ReturnCode ="Start" to reprocess the events.
    4. Unprocessed Events will automatically got deleted after 48 Hrs of getting Notification.
    Email Notification Web Path : :

    BPPM integration with AR system, there no error records found.



    Checked APISQLFILTER logs


    Found qualification for filter was wrong hence this email was triggering.

    Change Filter qualification to:


    ('Command' = "Change_Out_CreateBPPMEvent") AND ('TR.Actual Error Count' != $NULL$) AND ('TR.Actual Error Count' != 0)

    This resolved the issue.


    Article Number:


    Article Type:

    Solutions to a Product Problem

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