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Remedy AR System Server
AR System Server
AR Server 18.08 and 18.05
If you enable REST API in AR Server version 18.08 and 18.05, you may encounter the following error when using the fields option with fieldnames that contain parentheses
"messageText": "One of the items specified in the field or value list contains error.",
"messageAppendedText": "Wrong query format cannot have nested parentheses at 34 in values
Filed as defect SW00551600
This has been resolved with AR Server 19.02.
To use the fields option with field names that contain parentheses, you must 'escape' the parenthesis with the escape character "\"
ex: https://servername:8443/api/arsys/v1/entry/HPD:Help Desk?fields=values(Incident Number,Assignee,Budget Cost \(Currency\))