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Remedy AR System Server
Smart Reporting Remedy
Smart Reporting 9.x Versions
Smart Reporting Duplicate records for Asset management reports.
Steps to Reproduce:
1. Create a report with Asset Management View with CI Names.
2. The Output will result with duplicate CI records.
3. Remedy ITSM has unique records without duplicates.
This issue has been investigated and identified as a Defect SW00551223.
1. Remove the rowLimit value from the Data Source custom parameters.
2. Increase the Max Get List value in Reporting AR Server to 50000 or a Higher value.
Note: Number of rows can be controlled enabling the 'Max Rows Returned' under Data Source 'Usage Parameters'.