Open email links in Mobile App by default in Remedyforce

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    Remedyforce Service Desk



    QUESTION:

    How to create a link to open incidents from email on mobile app (Salesforce1)?


    ANSWER:

    Modify the desired email template and add a URL scheme to it editing in HTML version.

    For more information see: https://help.salesforce.com/articleView?id=000213748&type=1


    Article Number:

    000164851


    Article Type:

    FAQ/Procedural



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