TSSA/BSA: Redhat Patch analysis fails with "multilib" error

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    BladeLogic Application Automation Suite


    COMPONENT:

    BladeLogic Patch Management


    APPLIES TO:

    Redhat/CentOS/OEL patching in BSA (version independent)



    PROBLEM:

    A TrueSight BladeLogic Server Automation (TSSA/BSA) Redhat/CentOS/OEL patch analysis job fails with the following error in the job run log:

    Below screenshot is for RedHat Patch Analysis.However,this error can come for any YUM based OS (for ex - CentOS or OEL).

    Error    15 Sep, 2017 11:52:24 PM    STDERR: cat: parsed-include.lst: No such file or directory ERROR::YUM dry run failed.     For more details, please execute job in debug mode and check yum.err.logERROR::Multilib version problems found.     This often means that the rootERROR::             yum will tell you what the root cause is     (which packageERROR::             message showing the root cause of the problem.     ERROR::Protected multilib versions: augeas-libs-1.4.0-2.el7.i686 != augeas-libs-1.1.0-17.el7.x86_64
      
    The following error is seen in the yum DEBUG logs : 

    Error:  Multilib version problems found. This often means that the root
           cause is something else and multilib version checking is just
           pointing out that there is a problem. Eg.:
            
             1. You have an upgrade for ruby-libs which is missing some 
                dependency that another package requires. Yum is trying to 
                solve this by installing an older version of ruby-libs of the 
                different architecture. If you exclude the bad architecture 
                yum will tell you what the root cause is (which package 
                requires what). You can try redoing the upgrade with 
                --exclude ruby-libs.otherarch ... this should give you an error 
                message showing the root cause of the problem. 
            
             2. You have multiple architectures of ruby-libs installed, but 
                yum can only see an upgrade for one of those architectures. 
                If you don't want/need both architectures anymore then you 
                can remove the one with the missing update and everything 
                will work. 
            
             3. You have duplicate versions of ruby-libs installed already. 
                You can use "yum check" to get yum show these errors. 
            
           ...you can also use --setopt=protected_multilib=false to remove 
           this checking, however this is almost never the correct thing to 
           do as something else is very likely to go wrong (often causing 
           much more problems). 
            
           Protected multilib versions: ruby-libs-2.0.0.648-29.el7.i686 != ruby-libs-2.0.0.598-25.el7_1.x86_64 
    Error: Protected multilib versions: augeas-libs-1.4.0-2.el7.i686 != augeas-libs-1.1.0-17.el7.x86_64 


    Note that the particular RPMs reported may vary. 

     


    CAUSE:

    YUM is unable to update patches successfully, possibly due to multiple installations (32-bit and 64-bit) of the same RPM.


    SOLUTION:

    Confirm that a manual yum update also fails with the same error.  If so. this is not a BSA-specific issue and rather a problem with yum and/or the state of the target system.

    Please review RedHat article 2785861 and open a case with RedHat support if you are unable to resolve the problem by following the steps outlined in the RedHat article.


    Article Number:

    000358553


    Article Type:

    Solutions to a Product Problem



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