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BladeLogic Server Automation Suite
TrueSight BladeLogic Application Server
TSSA/BSA version 8.9.04
On a Windows system, the UPI fails to upgrade the RSCD agent on the file server if the Microsift Visual C++ 2017 Redistributable or later is installed.
In the UPI gui you see:
In the "bsainstallupgrade.log", we can see following error messages during failure:
RSCD agent upgrade failed on bmc.test.com because Microsift Visual C++ 2015 Redistributable installation failed on this server, ErrorCode: 102. Refer to the log file located at C:\Windows\Temp\dd_vcredist_*.log on the server where this failed. Potential reason and step for remediation:(1) One of the possible cause of this can be missing dependent KBs to install Microsoft Visual C++ 2015 Redistributable. Please install the dependent KBs and try again. Before re-attempting, ensure RSCD agent service is up and running on all the servers that are associated in the upgrade.
This issue has been identified as a defect DRBLG-117874 and a fix is targeted in a future release of TSSA.
If you encounter this problem during an upgrade:
Upgrade the file server RSCD to 8.9.04 using MSI installer
Start the appserver, re-run the UPI to upgrade the environment, UPI should skip the RSCD agent upgrade on the file-server and upgrade the appservers.