Example Uses Cases:  BMC Helix Chatbot

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    Along with “Getting Started with BMC Helix Chatbot”, here are some example use cases to consider when deploying BMC Helix Chatbot in your organization.

     

    Use case

    Business value

    Products used

    Omni-channel, Self service through BMC Helix Chatbot in BMC Helix Digital Workplace

    Enables users to interact with BMC Helix Chatbot in natural language and request services in BMC Helix Digital Workplace Catalog or search for knowledge articles in a conversational interface.

    • BMC Helix Chatbot
    • BMC Helix Platform
    • BMC Helix Digital Workplace
    • IBM Watson Assistant
    • (Optional)

    Omni-channel, Self service through BMC Helix Chatbot in BMC Helix Business Workflows

    Enables users to interact with BMC Helix Chatbot in natural language and create cases in BMC Digital Workplace Advanced Catalog or search for knowledge articles in a conversational interface.

    • BMC Helix Chatbot
    • BMC Helix Platform
    • BMC Helix Business Workflows
    • IBM Watson Assistant
    • (Optional)

    Leveraging live chat capability

    Enables an administrator to provide live chat capability for users by configuring BMC Helix Chatbot.

    • BMC Helix Chatbot
    • BMC Helix Platform
    • BMC Helix ITSM

    Localizing BMC Helix Chatbot messages

    Enables users to interact with BMC Helix Chatbot and request services in their locale. (optional omni-channel)

    • BMC Helix Chatbot
    • BMC Helix Platform
    • BMC Helix Digital Workplace
    • IBM Watson Assistant
    • (Optional)

    Embed BMC Helix Chatbot UI in an application

    Enables an administrator to embed the BMC Helix Chatbot UI in any application that is not developed on BMC Helix Platform.

    • Application HTML file

    Leverage application data in a chat context

    Enables an administrator to eliminate the need for end users to answer obvious questions by providing the data to BMC Helix Chatbot. BMC Helix Chatbot uses this data in appropriate context during a chat conversation.

    • BMC Helix Platform
    • IBM Watson

     

    For more details on administrating, click here