Getting Oriented with BMC Helix Chatbot

Version 5
    Share This:

    Don't we all experience that chatbots can be exciting, or very frustrating?

    We created an open platform with robust foundation, that enables great Experiences, featuring:

    • natural conversations
    • powerful fulfilment processes

     

    Intro & examples

    BMC Helix Chatbot interacts with users through natural language, understands the conversation context, and perform tasks on behalf of the user.

    Chatbot+interaction+-+software+install.png

    BMC Helix Chatbot helps users to resolve their issues or search for any information they need by providing the following capabilities:

    • Immediate assistance to issues raised by the users and provides easy-to-find information.
    • Reduction in human error and dependency by eliminating human intervention for certain tasks.
    • Reduction in company's costs and resources.

     

    Consider a scenario, where an employee within an organization wants to create a request for software installation. Instead of accessing a help desk application, the employee uses BMC Helix Chatbot to initiate the request. The following sequence illustrates a typical chat session in BMC Helix Chatbot:

    1. The user interacts with BMC Helix Chatbot to create a software installation request.
    2. BMC Helix Chatbot requests details, such as software details, system details to install, reason for software installation, and so on.
    3. Based on the details, the BMC Helix Chatbot raises a service request to create a software installation request in the BMC Digital Workplace Advanced client application.
    4. After the request is created, BMC Helix Chatbot returns the request details to the employee.

     

    User roles

    BMC Helix Chatbot has simplified the day-to-day activities of different user roles. The product primarily aims to simplify the regular activities of the following roles.

    User

    Role

    Administrator

    • Customizes BMC Helix Chatbot to suit business needs.
    • Configures BMC Helix Chatbot to work with other BMC applications.
    • Configures BMC Helix Chatbot to work with different interfaces.

    BMC Helix Chatbot user

    • Interacts with BMC Helix Chatbot to get their tasks done.
    • Interacts with BMC Helix Chatbot to get any information.

     

    For more details on how to get started, click here

     

    How to start?

    Check out Example Uses Cases for BMC Helix Chatbot

     

    What else would you like to know about BMC Helix Chatbot? Comment below