Celebrating the One Year Anniversary of BMC Helix: Cognitive Service Management

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    We introduced BMC Helix in June 2018 which transforms every layer of service delivery for end-users, agents and developers.


    Over the last year, there has been a lot of innovation and great stories on how BMC Helix can help you transform your enterprise.



    The offering includes:

    • BMC Helix Chatbot: Resolve issues using Natural Language leveraging Conversational AI

    • BMC Helix Digital Workplace: Provides omni-channel conversational experiences for end users beyond web to Slackbot, Chatbot, SMSbot, and Skypebot.
    • BMC Helix Discovery: Helps businesses discover assets and services across on-premises and multi-cloud environments.
    • BMC Helix ITSM: Delivers predictive service management through auto-classification, assignment, and routing of incidents; includes embedded multi-cloud capabilities to broker incidents, changes, and releases across cloud providers.
    • BMC Helix Business Workflows: Enables extension beyond IT to lines of business like HR, facilities, and procurement.
    • BMC Helix Platform: Offers a cloud-native microservices-based platform that helps companies extend, customize, and integrate through REST APIs.


    This community allows you to explore, talk and learn about what and how cognitive service management could help your organization.

    What do you want to know about BMC Helix? Make a comment below