How to change the Default behavior of E-mail processing in Track-It! 2018?

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    PRODUCT:

    Track-It!


    COMPONENT:

    Track-It! 2018.03


    APPLIES TO:

    Track-It! 2018.03



    QUESTION:

    How to change the Default behavior of E-mail processing in Track-It! 2018?


    ANSWER:

    Currently there is no way to change the default behavior of the emails that are processed by the Email Monitor in Track-It! from the GUI. However we can achieve this by running the following SQL scripts.

    Note: Please take a Full backup of the database before running these queries.


    We can have three types of actions on the processed emails-

       
    1. Move the processed email to different folder (TrackItProcessedEmails folder will be created and all processed emails will be move this this folder and inbox will be clean)
    Query 1: 

             Update [dbo].[NAMSYSPROPERTIES] set value = '2' where name ='featEmailProcessingPostAction' 

         2. Delete processed emails 

             Update [dbo].[NAMSYSPROPERTIES] set value = '1' where name ='featEmailProcessingPostAction' 
      
         3. Let processed emails stay in Inbox (Default) 

    No need to run any query as this is the Out-of-the box behavior. 

     


    Article Number:

    000164442


    Article Type:

    FAQ/Procedural



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