How to change the Default behavior of E-mail processing in Track-It! 2018?

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    Track-It!


    COMPONENT:

    Track-It! 2018.03


    APPLIES TO:

    Track-It! 2018.03



    QUESTION:

    How to change the Default behavior of E-mail processing in Track-It! 2018?


    ANSWER:

    Currently there is no way to change the default behavior of the emails that are processed by the Email Monitor in Track-It! from the GUI. However we can achieve this by running the following SQL scripts.

    Note: Please take a Full backup of the database before running these queries.


    We can have three types of actions on the processed emails-

       
    1. To Move the processed email to different folder (TrackItProcessedEmails folder will be created and all processed emails will be move this this folder and inbox will be clean). Run the below query
             Update [dbo].[NAMSYSPROPERTIES] set value = '2' where name ='featEmailProcessingPostAction' 

         2. To Delete processed emails.  Run the below query

             Update [dbo].[NAMSYSPROPERTIES] set value = '1' where name ='featEmailProcessingPostAction' 
      
         3. Let processed emails stay in Inbox (Default). No changes required. This is the default behavior. 
      

     


    Article Number:

    000164442


    Article Type:

    FAQ/Procedural



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