AMIGO Program: Make Truesight Capacity Optimization Upgrades easier

Version 5
    Share:|

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    TrueSight Capacity Optimization


    COMPONENT:

    Capacity Optimization


    APPLIES TO:

    BMC Performance Assurance 9.X, BMC Capacity Optimization 9.X, TrueSight Capacity Optimization 10.X, TrueSight Capacity Optimization 11.X



    QUESTION:

    What is the AMIGO program, and how can it make my TrueSight Capacity Optimization Upgrade easier?


    ANSWER:

    The BMC AMIGO program is designed to complement and simplify customer upgrade efforts to achieve a smooth install and reduce potential problems while upgrading.

    AMIGO provides guidance to customers with the following:

       
    • End-to-end collaboration by BMC Support during upgrade planning and implementing stages.
    •  
    • Interactive exploration of upgrade needs with a generous lead time (weeks to months).
    •  
    • Precheck and sizing of the customer environment to ensure success of the new implementation.
    •  
    • Briefing customers of common pitfalls arising for unique upgrade situations.
    •  
    • Priority-1 Case support during the upgrade implementation window (if required).
      
    AMIGO is NOT for those requiring:  
       
    • Professional Services – AMIGO is for upgrade coordination and assistance only. For design or implementation of a full upgrade plan by BMC, please reach out to Professional Services.
    •  
    • Immediate or short term implementation (under 4 weeks lead time).
      
    To take advantage of   AMIGO, follow these steps: 
       
      1) Download the Upgrade guide for the version of your choice for step-by-step walkthrough instructions to make your upgrade successful.  
    2) Create a new support case case and include “   AMIGO: Starter” in the subject line, and the BMC Support team will consult with you concerning your upgrade plans.  
    3) Once you have completed the “   Starter” case and are ready for review and implementation of your upgrade plan, create a new case with “   AMIGO: Implementation” and the BMC Support team will work with you through to the end of your implementation. 
      
    ---------------------------- 
    Choose the version you wish to upgrade to and download the upgrade guide. 
       
      TSCO 11.3.01:  Please review the    AMIGO Upgrade Guide to TSCO 11.3.01 below to begin your starter case.  
     
      TSCO 11.0:  Please review the    AMIGO Upgrade Guide to TSCO 11.0 below to begin your starter case.  
     
      TSCO 10.7.x:  Please review the    AMIGO Upgrade Guide to TSCO 10.7.x below to begin your starter case. 

     


    Article Number:

    000141384


    Article Type:

    FAQ/Procedural



      Looking for additional information?    Search BMC Support  or  Browse Knowledge Articles