User is currently connected from another machine or incompatible session (ARERR 9084)

Version 1
Created by Knowledge Admin on Jan 10, 2019 4:20 AM. Last modified by Knowledge Admin on Feb 11, 2019 7:19 PM.
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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    Remedy AR System Server



    PROBLEM:

    After logging into Remedy with a Fixed License user (e.g. Allen) in 2 different locations, The following error is displayed:
    "User is currently connected from another machine or incompatible session (ARERR 9084)"
    User-added image

    Checked the License Review and  can see a Fixed license has been obtained:
    User-added image


    SOLUTION:

    This is expected behaviour as the end user requires Administration permission in the User form in conjunction with a Fixed license.

    Required  "Administrator" permission is missing from the Group List in the User form for Allen.  
    Once added, Allen was able to log into Remedy at multiple locations now.

    User-added image


    Article Number:

    000162863


    Article Type:

    Solutions to a Product Problem



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