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PRODUCT:
Remedy AR System Server
PROBLEM:
After logging into Remedy with a Fixed License user (e.g. Allen) in 2 different locations, The following error is displayed:
"User is currently connected from another machine or incompatible session (ARERR 9084)"
Checked the License Review and can see a Fixed license has been obtained:
SOLUTION:
This is expected behaviour as the end user requires Administration permission in the User form in conjunction with a Fixed license.
Required "Administrator" permission is missing from the Group List in the User form for Allen.
Once added, Allen was able to log into Remedy at multiple locations now.
Article Number:
000162863
Article Type:
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