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Remedyforce Service Desk

PROBLEM:

Unable to Attach File from Remedyforce Self Service.  Error: Add Attachment: An Error Occurred While Saving the Record

CAUSE:

Problem related to the use of the Customer Portal Manager Custom license.

SOLUTION:

Workaround:
1. In Remedyforce Administration > Application Settings > General Application Settings > Uncheck Upload attachments as Salesforce Files.  Once unchecked the user will be able to upload attachments in Remedyforce Self Service.

2. Convert the user to the Salesforce platform."

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Solutions to a Product Problem