Unable to Attach File from Remedyforce Self Service.  Error: Add Attachment: An Error Occurred While Saving the Record

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    Remedyforce Service Desk



    PROBLEM:

    Unable to Attach File from Remedyforce Self Service.  Error: Add Attachment: An Error Occurred While Saving the Record


    CAUSE:

    Problem related to the use of the Customer Portal Manager Custom license.


    SOLUTION:

     

    Workaround:
    1. In Remedyforce Administration > Application Settings > General Application Settings > Uncheck Upload attachments as Salesforce Files.  Once unchecked the user will be able to upload attachments in Remedyforce Self Service.

    2. Convert the user to the Salesforce platform."

     


    Article Number:

    000163690


    Article Type:

    Solutions to a Product Problem



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