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Remedyforce Service Desk
Unable to Attach File from Remedyforce Self Service. Error: Add Attachment: An Error Occurred While Saving the Record
Problem related to the use of the Customer Portal Manager Custom license.
1. In Remedyforce Administration > Application Settings > General Application Settings > Uncheck Upload attachments as Salesforce Files. Once unchecked the user will be able to upload attachments in Remedyforce Self Service.
2. Convert the user to the Salesforce platform."